Delete your data

Last updated: 21 October 2026

This page explains how to delete your Dublio account and the data we hold about you, including if you signed in with Facebook or Google.

Delete it yourself

1. Sign in at app.dublio.org.
2. Open Account.
3. Choose Delete my account and confirm with your email address.

This deletes your projects (videos, transcripts, translations, voice files and outputs) and your account. A project that is still being processed has to finish or be stopped first.

If you cannot sign in

Write to cubex@cubex.nl from the email address of your account and we will delete it for you. We answer within one month.

What we keep

Payment records and the minutes ledger are kept for seven years because Dutch tax law requires it. We also keep a one-way hash of the email address of a deleted account, so that deleting and re-registering does not give new free minutes. Details are in the privacy policy.

Facebook and Google

If you signed in with Facebook, you can also remove Dublio under Settings, Apps and websites in your Facebook account. That stops Facebook sharing data with us, but it does not by itself delete your Dublio account. Use the steps above for that. Google sign-in works the same way.